Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us using the chat box below or at hello@saeadesigns.com

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Damaged Pieces

If an item arrives to you damaged in transit, we require you to take photos of it as it came out of the box to provide an appropriate solution for you, whether that is a refund or exchange.

Please send photos to us at hello@saeadesigns.com, and our team will get back to you as soon as possible.

Refunds
Your refund will be issues as soon as we receive your return in its original condition. Note that we deduct return shipping charges from your refund, details of which will be provided to you when you contact us. Please remember it can take some time for your bank or credit card company to process and post the refund too. It takes us 5-8 business days to process your returns.

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@saeadesigns.com